Privacy Policy — How fly99 Protects Your Data

This Privacy Policy ("Policy") governs the collection, use, storage, disclosure, and protection of personal data provided by users ("you", "Player") of the fly99 platform ("fly99", "we", "us", "our") at https://fly99.buzz. fly99 is committed to handling your personal information responsibly and transparently, in accordance with applicable data protection principles. By creating an account or using any service on fly99, you acknowledge that you have read and understood this Policy and consent to the practices described within it.

This Policy applies to all personal data collected through the fly99 website, mobile-optimised web application, live chat support interactions, email correspondence, and payment processing flows. It does not apply to third-party websites or services that may be linked from fly99's platform — those services operate under their own privacy policies, and fly99 is not responsible for their data-handling practices.

Your Privacy at fly99 — Key Points

1. Information We Collect

fly99 collects personal data through a range of channels in order to operate the platform, verify player identities, process transactions, and comply with applicable responsible gaming and anti-money laundering obligations. The categories of data we collect are described below.

Registration and Account Data

When you create a fly99 account, we collect the following information directly from you:

• Full name as it appears on your government-issued identity document
• Date of birth (used for age verification — players must be 21+)
• Mobile number (used for account verification, OTP authentication, and support contact)
• Email address (used for account notices, promotional communications where consented, and password recovery)
• District or city of residence within Bangladesh (used for market analysis and fraud prevention)

KYC Verification Data

As part of our Know Your Customer (KYC) process, fly99 may collect one or more of the following documents and associated data:

• National Identity Card (NID) — number, issue date, and a scanned image of front and back
• Passport photo page (where NID is not available)
• Mobile wallet ownership confirmation matching your registered bKash, Nagad, or Rocket number
• Verification selfie (a photograph of you holding your identity document, requested for enhanced verification)

Technical and Usage Data

When you use fly99, our systems automatically collect certain technical data to ensure platform security, detect fraud, and improve service performance. This includes your IP address at the time of login, device type and operating system, browser type and version, session timestamps (Bangladesh Standard Time, UTC+6), pages visited and features used within the platform, and game session data including bets placed, games accessed, and session duration. This technical data does not by itself identify you as a named individual but is associated with your account for security and compliance monitoring purposes.

3. Legal Basis for Processing Your Data

fly99 processes your personal data on the following legal bases. Where more than one basis applies to a particular processing activity, the primary basis is listed first.

5. Payment Data and Financial Information

All financial transactions on fly99 are denominated in Bangladeshi Taka (BDT) and processed via your chosen mobile wallet or card provider. fly99 does not store full mobile wallet PINs, card numbers, or bank account credentials on its servers. Payment data transmitted between your device and fly99 is protected by SSL encryption at all times. Transaction records — including deposit amounts, withdrawal requests, and associated timestamps — are retained in accordance with fly99's data retention policy and applicable financial record-keeping requirements.

fly99 uses bKash, Nagad, Rocket, and Upay as its primary mobile wallet payment channels for players in Bangladesh. These payment providers are independently regulated and operate under their own privacy and security frameworks. If you have concerns about how a payment provider handles your data, you should review their respective privacy policies directly. fly99 is not responsible for data practices of third-party payment providers once data leaves fly99's systems in the course of a transaction.

7. How Long We Keep Your Data

fly99 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or compliance obligations. Account data (registration details, KYC documents, and transaction history) is retained for the duration of your active account plus a minimum post-closure period required for anti-money laundering compliance. Technical and usage data collected for security and fraud prevention purposes is retained for a rolling period sufficient to detect and investigate suspicious patterns. Marketing preferences and communication history are retained until you withdraw consent or close your account, whichever is earlier.

When your data is no longer required for the purpose for which it was collected and no legal retention obligation applies, fly99 will securely delete or anonymise it. You may request information about the specific retention period applicable to your data by contacting support.

9. How We Protect Your Data

fly99 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and fly99's servers, secure server infrastructure with access restricted to authorised personnel only, encrypted storage of sensitive data including KYC documents, regular security assessments and vulnerability testing, and automated fraud and anomaly detection systems that monitor for suspicious account activity in real time.

While fly99 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — use a strong, unique password for your fly99 account, never share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

11. Changes to This Privacy Policy

fly99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. When a material change is made, fly99 will post the updated Policy on this page with a revised "Last Updated" date and, where the change significantly affects how we use your data, will notify registered players via email or an in-platform notification prior to the change taking effect.

Your continued use of fly99 after a revised Privacy Policy has been posted constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should stop using fly99 and request account closure by contacting support. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. How to Contact fly99 About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to report a potential data security concern, please contact fly99 using the details below. All privacy-related requests will be acknowledged promptly and handled with care.