Responsible Gaming at fly99

fly99 believes that gaming is entertainment. Our player protection tools, 21+ policy, and support team exist to help every player stay in control and play safely.

21+ fly99 is strictly for players aged 21 and above. We enforce this requirement at registration and withdrawal.

Gambling can be a fun and exciting form of entertainment when approached with the right mindset. At fly99, we want every player on our platform — from Dhaka to Chittagong, Sylhet to Khulna — to enjoy cricket betting, slots, and live casino games as a leisure activity, not as a means of generating income or escaping problems. Responsible gaming is not just a policy at fly99; it is a core part of how we operate.

This page outlines fly99's responsible gaming framework, the practical tools available to all registered players, guidance on recognising problem gambling behaviour, and clear information on how to access support. We encourage every player to read this page and to use the tools described here at any time — they are free, immediate, and available to all accounts.

Gambling Warning: Gambling involves financial risk. Never wager money you cannot afford to lose. If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please use the self-exclusion tool or contact support immediately.
Protection Tools

Six Ways fly99 Keeps You in Control

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Self-Exclusion
Block access to your account for a chosen period. Effective immediately and cannot be reversed during the exclusion window.
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Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within a pre-agreed budget you are comfortable with.
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Session Reminders
Receive on-screen reminders at set time intervals during a gaming session so you stay aware of how long you have been playing.
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Loss Limits
Define a maximum loss threshold per session or per day. Once reached, no further bets can be placed until the limit period resets.
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Cool-Off Period
Take a short break of 24 hours to 6 weeks without permanently closing your account. Useful when you need a pause but not full exclusion.
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24/7 Support
Our support team is always available via live chat to discuss concerns, activate tools, or help with account management related to responsible gaming.
Our Philosophy

Understanding Responsible Gaming at fly99

fly99 defines responsible gaming as a commitment to ensuring that every interaction a player has with the platform remains within healthy boundaries — financially, emotionally, and time-wise. We recognise that the excitement of live casino games, cricket betting on BPL or T20 matches, and the thrill of spinning the slots can sometimes make it difficult to step back. That is precisely why fly99 has built a suite of player protection tools directly into the platform, accessible to every registered player at no cost.

Responsible gaming at fly99 is not about restricting the enjoyment of gambling for players who are engaging with it healthily. It is about making sure that the platform never becomes a source of harm. We take this seriously at every stage — from the 21+ age check at registration, to ongoing transaction monitoring that can flag unusual patterns, to immediate self-exclusion activation for any player who asks for it.

We encourage players to view their fly99 balance as a budget for entertainment — similar to spending on cinema tickets, sports events, or a meal out. A healthy mindset is one where winning is a pleasant bonus and losing is within an amount you had already decided you could afford to spend on leisure. When gambling stops feeling like entertainment, fly99's tools and support team are here to help.

Our Tools

Player Protection Tools — How They Work

All responsible gaming tools on fly99 are available directly through your account settings or by contacting our support team via live chat. There is no waiting period to activate any of these tools — they take effect immediately upon confirmation.

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Self-Exclusion
Self-exclusion allows you to block all access to your fly99 account for a period you choose — from a minimum of 30 days to a permanent closure. Once active, self-exclusion cannot be reversed during the exclusion period. fly99 will not send any promotional communications to a self-excluded account. To request self-exclusion, contact support via live chat and the team will process it immediately.
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Deposit Limits
You can set a daily, weekly, or monthly limit on the total amount you are permitted to deposit into your fly99 account. Once a limit is set, it cannot be increased immediately — any request to raise a deposit limit is subject to a mandatory 7-day cooling-off period before it takes effect. Lowering a deposit limit takes effect immediately. Deposit limits are an effective way to keep your gambling spend predictable and within your personal budget.
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Session Time Reminders
Session time reminders prompt you with an on-screen notification after a set period of continuous play — for example, every 30 or 60 minutes. These reminders do not interrupt your game but encourage you to pause, assess how long you have been playing, and decide whether to continue. You can configure session reminder intervals in your account settings or by asking support.
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Loss Limits
A loss limit allows you to set a maximum amount you are willing to lose in a given time period. Once your net losses reach the limit, fly99 will automatically prevent you from placing further bets until the period resets. Like deposit limit increases, requests to raise a loss limit are subject to the same 7-day cooling-off period to prevent impulsive decisions made during a losing streak.
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Cool-Off Period
A cool-off period is a temporary break from fly99 without permanently closing your account. You can request a cool-off of 24 hours, 48 hours, one week, two weeks, or up to six weeks. During the cool-off, you cannot log in, place bets, or make deposits. The cool-off ends automatically at the end of the chosen period. If you feel that a cool-off period is insufficient and you need a more permanent solution, self-exclusion is the more appropriate option.
Step by Step

How to Activate Responsible Gaming Tools

Activating any responsible gaming tool on fly99 takes just a few minutes. Follow these steps to set up the protection that suits your needs:

1
Log in to fly99. Use your registered mobile number and password to access your account at fly99.buzz.
2
Go to Account Settings. Navigate to the Responsible Gaming section within your account settings to find all available tools in one place.
3
Select and configure the tool. Choose a deposit limit, loss limit, session reminder, cool-off period, or self-exclusion. Set your preferred parameters and confirm.
4
Contact support if needed. If you cannot find a specific tool in your settings or need immediate self-exclusion, contact fly99 support via live chat at any time. The team will action your request within minutes.
Warning Signs

Recognising Problem Gambling — Warning Signs to Watch For

Problem gambling can develop gradually and is not always easy to recognise in yourself. fly99 encourages all players to periodically reflect on their gambling behaviour. The following are recognised warning signs that gambling may be becoming a problem:

  • Spending more money on gambling than you originally planned or can comfortably afford
  • Chasing losses — placing larger bets in an attempt to recover money you have already lost
  • Gambling with money intended for essential expenses such as rent, food, or utility bills
  • Feeling anxious, irritable, or restless when not gambling, or when trying to reduce or stop
  • Gambling for longer periods than intended, or being unable to stop once you have started
  • Lying to family members, friends, or colleagues about how much time or money you spend on gambling
  • Neglecting work, studies, family responsibilities, or health in order to gamble or to recover from gambling sessions
  • Using gambling as a way to escape stress, depression, financial pressure, or personal problems rather than as entertainment
Important: If you recognise two or more of these signs in your own behaviour, we encourage you to use fly99's self-exclusion or cool-off tools immediately, and to consider speaking with a professional counsellor or support service. You do not need to wait until gambling feels completely out of control to ask for help — the earlier you act, the easier it is to regain balance.
Age Policy

21+ Age Requirement — fly99's Commitment to Underage Prevention

fly99 operates a strict minimum age policy. Players must be at least 21 years old to register an account, make a deposit, or place any bet on the platform. This requirement is enforced at registration through date-of-birth verification and further confirmed during the KYC identity check, which requires a valid National Identity Card (NID) or equivalent government-issued document showing your date of birth.

If fly99 has reason to suspect that a player may be underage — for example, through unusual account activity, a support interaction, or a third-party report — the account will be suspended immediately pending age verification. Any winnings accumulated on a suspended underage account will be forfeited. fly99 takes underage gambling seriously and will report confirmed underage registrations to relevant parties where required.

Parents and guardians who share a device with a minor are strongly advised to use parental control software or device-level restrictions to prevent access to online gambling sites including fly99. If you believe a minor has accessed or registered on fly99, contact support at [email protected] immediately.

Smart Play Tips

Playing Within Your Means — Practical Tips for Healthy Gambling

Whether you enjoy cricket betting on IPL and BPL matches, spinning the reels on slots, or playing live casino table games, keeping your gambling healthy comes down to a few practical habits. fly99 recommends the following guidelines to all players:

  • Set a budget before you start playing and treat it as the maximum you are willing to spend — not a target to reach
  • Never borrow money to fund gambling, and never use savings earmarked for essential expenses
  • Take regular breaks — step away from the screen every hour and do something unrelated to gambling
  • Treat every loss as the cost of entertainment, not as money that must be recovered
  • Do not gamble when you are emotionally distressed, tired, or under the influence of alcohol or substances

Remember: fly99's games are powered by certified RNG (Random Number Generator) technology, meaning outcomes are entirely random and no strategy or "hot streak" can guarantee wins. Every session should be approached with the understanding that losing is a possible and normal outcome of gambling.

Get Help

If Gambling Becomes a Problem — Where to Get Help

There is no shame in recognising that gambling has become a concern and seeking support. fly99's support team is available 24 hours a day, 7 days a week, and can help you activate self-exclusion, set limits, or simply talk through your concerns without judgement. Reaching out early is always the right decision.

fly99 Responsible Gaming Support
Our dedicated support team is available around the clock to help with self-exclusion requests, limit settings, cool-off periods, and any responsible gaming concern you may have. All requests are handled with complete confidentiality.
[email protected]
Available 24/7 via live chat on fly99.buzz
Remember: Seeking help for a gambling concern is a sign of strength, not weakness. fly99's support team will never penalise a player for raising responsible gaming concerns. Your account information and any support conversations are treated with full confidentiality.
Play Responsibly — Explore fly99 Safely

You are in control. Use our tools, set your limits, and enjoy fly99's games as entertainment — cricket, slots, and live casino await.

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